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When Can You Say No? Understanding Your Duty to Accommodate

Under human rights law, employers have an obligation to accommodate employee needs related to grounds of discrimination. This is called the duty to accommodate.

For instance, you may need to adjust a worker’s schedule so they can fulfill their caregiving obligations. Or offer modified or alternative work to an employee recovering from an injury or coping with a disability.

But there are reasonable limits to adjusting your policies and processes to accommodate staff. Your duty to accommodate does not apply in cases where accommodation results in undue hardship.

Employers must provide sufficient evidence of undue hardship. You must also be mindful of accommodating employees in a manner that protects their dignity and privacy.

In this webinar, our experts share what you should know about the employer duty to accommodate under Canadian law.

After watching this webinar, you will have clarity on:
  • The employer duty to accommodate
  • What constitutes undue hardship
  • Best practices on accommodating employees
  • When you can legally refuse an accommodation request
  • And more…


Fill out the form below to access the webinar recording, and more:

Meet Our Speakers




Olivia Cicchini, Employment Law Expert & Presenter, Peninsula Canada

As a licensed paralegal in good standing with the Law Society of Ontario, Olivia holds the title of Employment Law Expert & Presenter at Peninsula Canada. 

Olivia joined Peninsula in 2020 as a Legal Claims Consultant where she assisted small to mid-sized business clients as their legal representative. She then transitioned to the role of a Senior Legal Content Specialist where she helped with drafting, editing and general oversight of the legal content within the Company. Over the years, Olivia has gained significant insight into legal, HR, and employee management challenges faced by Canadian SMEs. 

In her current role, Olivia is the face of Peninsula webinars. She utilizes her employment law expertise to create relevant and comprehensive content to help small business owners stay compliant with employment standards and OHS legislation.  

Previously, Olivia worked as a paralegal associate at an employment law firm in Downtown Toronto. Olivia’s incisive commentary regularly appears on radio, websites and in newspapers. Her views have been featured on CBC Radio, CTV News, CP24, and Toronto Sun. 





Amanda Chadwick, Speaker, Writer, Presenter, Expert in HR, Employment Law, Health & Safety and Wellbeing, Peninsula Canada

Amanda is an experienced and well-known speaker, specializing in all areas of HR management, health & safety, and employee wellbeing.    

She has worked as a successful presenter/broadcaster/author for over 25 years, advising tens of thousands of business owners on everyday issues in employee relations and health and safety law, by mediating, mentoring, presenting, writing, and blogging.   

Amanda’s past has involved working in the media, developing training packages, holding motivational conferences, and keeping business owners updated via her webinars and social media.