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Swipe Left on Poor Conduct: Mastering Relations with Staff & Clients

People management is hard work. Sometimes you may have to manage difficult employees – discipline slackers, address conduct concerns, carry out terminations – and at times demanding clients could be the ones stressing you out.  

Whether it is navigating personal relationships at work (family or romantic) or professional ones, having proper policies and procedures in place can help avoid conflicts of interest, and ensure smooth business operations.  

In this webinar, our experts provide guidance on how to manage all kinds of relationships at work.  

After watching the webinar, you’ll know: 

  • What to include in your workplace interpersonal relationship policy  
  • How to avoid issues when working with family 
  • Tips for building lasting relationships with clients 
  • Documents you need to manage and set expectations for staff 
  • And more… 

Fill out the form below to access the webinar recording, and more:

Meet Our Speakers



Olivia Cicchini, Employment Law Expert & Presenter, Peninsula Canada

As a licensed paralegal in good standing with the Law Society of Ontario, Olivia holds the title of Employment Law Expert & Presenter at Peninsula Canada. 

Olivia joined Peninsula in 2020 as a Legal Claims Consultant where she assisted small to mid-sized business clients as their legal representative. She then transitioned to the role of a Senior Legal Content Specialist where she helped with drafting, editing and general oversight of the legal content within the Company. Over the years, Olivia has gained significant insight into legal, HR, and employee management challenges faced by Canadian SMEs. 

In her current role, Olivia is the face of Peninsula webinars. She utilizes her employment law expertise to create relevant and comprehensive content to help small business owners stay compliant with employment standards and OHS legislation.  

Previously, Olivia worked as a paralegal associate at an employment law firm in Downtown Toronto. Olivia’s incisive commentary regularly appears on radio, websites and in newspapers. Her views have been featured on CBC Radio, CTV News, CP24, and Toronto Sun. 





Kiljon Shukullari, HR Advisory Manager, Peninsula Canada

An experienced HR professional and a Certified Human Resources Leader (CHRL), Kiljon Shukullari is an HR Advisory Manager at Peninsula Canada. Through his years of experience in talent management and HR, Kiljon has gained considerable knowledge of the most relevant topics, trends, and policies in the field — expertise he now brings to Peninsula clients.  

He has extensive experience providing consultation to clients on all aspects of HR management and employee relations — offering timely answers and effective solutions to their challenges.

In his current role, Kiljon oversees HR advisors on consultations with potential prospects across all provinces where Peninsula operates. Kiljon also provides support as needed to our HR Advice team on day to day inquires. 

Kiljon often speaks to the media on HR management issues, he's been featured in CP24, Global News, Globe and Mail, and CTV News.