Peninsula On-Demand

Handle Difficult HR Conversations Like a Pro

Being able to hold effective conversations with your staff on unpleasant topics is critical to managing people well. Sometimes you may need to turn down a raise request, address inappropriate clothing at work, habitual lateness, provide feedback on poor performance or let go of an employee.

You should conduct hard but necessary conversations promptly. Delaying action on such matters to avoid confrontation, or in the hopes that the issue will go away on its own will only make things worse.

Knowing what to say, how to word it, and maintaining the right documentation will help you ace tough HR conversations.

In this webinar, our experts, Olivia Cicchini and Kiljon Shukullari, share tips on how to master difficult conversations with employees.

After watching the webinar, you’ll know:

The basics of preparing for tough conversations 
Best practices for discussing sensitive subjects with staff  
How to decline a raise request
How to place staff on a Performance Improvement Plan  
How to conduct a termination meeting correctly

Fill out the form below to access the webinar recording, and more:

Meet Our Speakers

Olivia Cicchini, Employment Law Expert & Presenter, Peninsula Canada

A licensed paralegal, Olivia has significant insight into legal, HR, and employee management challenges faced by Canadian SMEs. 

She utilizes her employment law expertise to create relevant and comprehensive content to help small business owners stay compliant with employment standards and health & safety legislation.  

Olivia’s incisive commentary regularly appears on radio, websites and in newspapers. Her views have been featured on CBC Radio, CTV News, CP24, and Toronto Sun.

Kiljon Shukullari, HR Advisory Manager, Peninsula Canada

An experienced HR professional and a Certified Human Resources Leader (CHRL), Kiljon has considerable knowledge of the most relevant topics, trends, and policies in the field — expertise he brings to Peninsula clients.  

Kiljon has extensive experience providing consultation to clients on all aspects of HR management — offering timely answers and effective solutions to their challenges.  

Kiljon often speaks to the media on HR management issues. He's been featured in CP24, Global News, Globe and Mail, and CTV News.